Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") form a binding agreement between you and Paul Fawcett EI, trading as PostAgency ("PostAgency", "we", "us", "our"), the provider of postagency.ai (the "Service"). They apply whenever you create an account, submit a brief, use the free roast, subscribe to a paid plan, request a change, or otherwise use the Service.

The Service is reserved for professionals (B2B). It is not offered to consumers. By using it you confirm that you are at least 18 years old, that you act for the purposes of your trade, business or profession, and that you are authorised to bind the business you represent.

Before you pay, you must tick a box confirming that you have read and accept these Terms. We record the version you accepted, the date and time, and the account that accepted it. The accepted version is archived and you can read and download it at any time from your dashboard. If you do not accept these Terms, do not use the Service.

2. Who we are

The Service is operated by Paul Fawcett EI (entreprise individuelle), registered in France (SIREN 921 491 908, VAT FR83921491908), trading as PostAgency, Doussard, 74210, France. Contact: hello@postagency.ai (general), support@postagency.ai (service), legal@postagency.ai (formal legal notices).

3. The Service

PostAgency replaces the traditional agency process with a structured, AI-assisted pipeline. The Service covers a free automated roast of your current website, a free preview of your rebuilt site with audit reports, and paid subscriptions that deliver the built website, strategy reports, and ongoing changes through an AI assistant in your dashboard.

We act only on your express instruction. We analyse, rebuild or publish a website only after you submit it to us, and nothing goes live until you approve it. By submitting a URL, a brief or a change request you confirm that you own that website or are authorised by its owner to instruct us, and you are responsible for that confirmation.

We may add, change or remove features. We will tell you in advance of material changes by email or in your dashboard.

4. The free roast

The roast is a free, automated report on your current website, delivered through a temporary link that stays live for 48 hours. It reads only the publicly available pages of the URL you submit.

Because the roast is free, we rate-limit it to prevent abuse (repeated URLs from one IP, disposable email addresses and automated scripts may be blocked).

The roast is information only. It is not a binding audit, a legal assessment or a guarantee of results.

5. The preview before you pay

After you submit a brief, we build a preview of your new site and a set of audit reports and show them in your dashboard for a limited decision window. The preview is free and lets you see the work before you pay.

Until you pay, the preview site, the audit reports and everything else we produced remain our property. You may view them in your dashboard during the decision window. You may not copy, download, publish, host or reuse any part of them, or give them to a third party. When the window ends without payment, the dashboard becomes read-only and is then archived.

6. Plans and pricing

All prices are in euros (EUR) and exclusive of tax. VAT is not currently charged (TVA non applicable, article 293 B of the French General Tax Code). If VAT or local taxes become applicable, they will be shown at checkout. The amount charged is the amount shown at checkout.

New Site: €495 one-time launch fee, then €79 per month. A lifetime introductory rate of €59 per month is available to the first 100 customers; once 100 customers have claimed it, the €59 rate closes and new New Site customers pay €79. Customers who hold the €59 rate keep it while their subscription stays active and uninterrupted.

New Site + The Plan: €995 one-time launch fee, then €179 per month.

Done For You: €1,995 one-time launch fee, then €549 per month.

Custom Build: from €4,995 one-time launch fee, then €999 per month. Work beyond the monthly allowance is quoted per request (section 9).

Optional credit packs: Refresher (250 credits, €25), Growth (600 credits, €55) and Scale (2,000 credits, €160).

We may change prices. Existing subscriptions keep their current rate until the next renewal, and we give at least 30 days' notice before a price change applies to you.

7. The credit system

Some features consume credits. Gifted credits come with your plan each month; purchased credits are bought on top.

Gifted credits accrue for up to 3 months and are always used before purchased credits. Purchased credits remain valid for 12 months from purchase while your account is open.

Credits are not a currency, are non-transferable, have no cash value and are not refundable. Credits spent on a completed action are not returned.

8. Billing, cancellation and refunds

Subscriptions are billed monthly in advance, automatically, on the payment method on file. The launch fee is billed with the first month.

You see your rebuilt site before you pay. For that reason there is no money-back guarantee. Once you have paid, the launch fee and the first month's subscription are non-refundable, including if you cancel during the first month.

You can cancel at any time from your dashboard. Your subscription stays active until the end of the current billing period and is not renewed. Part-used months are not refunded pro rata.

The Service is offered to professionals only (section 1), so the statutory 14-day withdrawal right for consumer distance contracts does not apply. Nothing in this section removes a right that mandatory law gives you.

If a payment fails we retry automatically and notify you. If we cannot collect payment within 14 days we may suspend or downgrade your account until the balance is cleared.

9. Custom Build

Custom Build clients get a dedicated build that we engineer and test with you. The AI assistant does not edit a Custom Build directly. Every change, including text, colour and font changes, goes through a ticket.

The process is: (a) you describe the change in a ticket; (b) we assess it and send you an estimate in credits or euros; (c) nothing starts until you approve the estimate; (d) we build the change and post a preview link in the ticket; (e) you approve the preview, and only then is it published and the credits or fees charged. If you reject the preview, we revise it or close the ticket; work on a ticket you close after approving the estimate may be charged in proportion to the work done.

Estimates are good-faith estimates, not fixed quotes, unless we say otherwise in the ticket. If the work turns out larger than estimated, we ask you before going further.

10. Account registration

You must provide accurate information, keep your login details confidential and not share your account. You are responsible for activity under your account. Tell us at support@postagency.ai if you suspect unauthorised access.

11. Acceptable use

You agree not to use the Service to: break any law; infringe intellectual property, publicity or privacy rights; publish unlawful, defamatory, hateful or sexually explicit content; promote adult services, gambling or high-risk financial products without the required licences; harass or target individuals; attempt unauthorised access to our systems; interfere with the Service; or misuse our AI features to generate prohibited content.

We may investigate suspected breaches, remove content, suspend or terminate accounts, and report serious misuse to the authorities.

12. Your content

"Your Content" means the material you provide to us: your brief, text, photos, logos you already own, trademarks, domain name and business information. You keep all rights in Your Content.

You grant us a worldwide, royalty-free, non-exclusive licence to host, copy, process, adapt and display Your Content as needed to provide the Service to you, for as long as you use it and for the retention periods in our Privacy Policy.

You warrant that you own Your Content or have the rights to submit it, and that it does not infringe anyone's rights.

13. Our intellectual property and your licence

Except for Your Content (section 12) and your brand marks once assigned (section 14), everything we create or use to deliver the Service belongs to PostAgency and its licensors. This includes the platform, software, pipeline, design system, component library, templates, the code, layouts and designs of your site, and the copy, images and reports we produce (the "Deliverables"). Nothing in these Terms transfers ownership of them to you.

While your subscription is active and paid, we grant you a non-exclusive, non-transferable licence to use the Deliverables for your own business, as hosted and run on our platform.

You may not copy, extract, resell, sublicense or reuse our platform, component library, templates or pipeline, or use them to build a competing product or service.

14. Your logo and brand marks

The logo and brand marks we design for your business (the "Brand Marks") become yours once you have paid the launch fee in full. From that date we assign to you, exclusively, all the economic rights we hold in the Brand Marks: the rights to reproduce, represent, adapt, translate and modify them, on any medium and in any format, for any use including registration as a trademark, worldwide and for the full legal term of protection. Until payment, the Brand Marks remain ours.

We will not reuse your Brand Marks for anyone else. We may show them, and your site, in our portfolio unless you ask us not to in writing.

Some Brand Marks are made with AI tools. We assign the rights we hold; we cannot guarantee that an AI-assisted design is protectable by copyright or that no similar design exists (section 16).

15. Leaving: the site export

If you cancel a paid plan, you can ask us within 30 days after your subscription ends to export your site, provided your account has no unpaid balance. We send it as a zip file:

New Site, New Site + The Plan and Done For You: a flattened, self-contained static copy of your site (HTML, CSS, images and your content) that you can host anywhere.

Custom Build: a snapshot of your site's source code as delivered, with the components it uses included as code and our internal tooling, documentation and repository history removed. You do not receive our repository, our component library or our pipeline.

We grant you a perpetual, worldwide, non-exclusive licence to use, host, reproduce and modify the exported site for your own business. You may transfer this licence only with the business the site belongs to. You may not resell the export or extract its components or templates to offer them to others. Third-party material in the export (fonts, icons, stock or generated images) stays under its own licence terms.

16. AI-generated content

The Service is powered by Anthropic's Claude models. We also use AI image tools (currently Gamma, fal.ai and Recraft). AI can make mistakes. It can produce text that is wrong, out of date or inconsistent with your brand, and images that resemble existing work. The AI assistant in your dashboard is an AI, not a person.

Paid deliverables are reviewed by a person at PostAgency before first delivery. Changes you ask the assistant to make are applied only after you approve them.

You must check facts, prices, opening hours, legal statements and any claim about your business before you approve content, and you should not rely on AI output without checking it. AI output is not legal, financial, medical or professional advice. You are responsible for the content you approve and publish.

We pass on to you only the rights we hold in AI output. We do not guarantee that AI-generated text or images are unique, protectable by copyright or free of third-party rights. Generated images may carry invisible markers identifying them as AI-generated; do not remove them. You may not use AI output from the Service to train AI models.

17. Third-party providers

We deliver the Service using third-party providers, including Supabase (database and storage), Vercel (hosting), Anthropic (AI), Gamma, fal.ai and Recraft (image generation), Stripe (payments), Resend (email) and GitHub (code hosting). They have their own terms and privacy policies.

These providers do not give us an uptime guarantee on the plans we use, and we cannot give you one they do not give us. We are not responsible for their acts, omissions, outages, data loss or changes to their services, except to the extent caused by our own fault.

18. Availability, backups and force majeure

We aim to keep the Service and your site available, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates and provider incidents can cause downtime. We keep regular backups of our database; you should keep your own copies of content that matters to you.

Neither party is liable for a failure or delay caused by force majeure within the meaning of article 1218 of the French Civil Code. The parties also agree to treat the following as force majeure, even if foreseeable, where not caused by the party relying on it: outages, failures or data loss at our hosting, database, content-delivery, AI-model, payment, email, domain-name or internet-access providers; cyberattacks we could not reasonably prevent; power or telecommunications failures; strikes; epidemics; war; natural disasters; and acts of public authorities.

The affected party informs the other promptly and takes reasonable steps to limit the impact. If a force majeure event prevents the Service for more than 30 consecutive days, either party may terminate by written notice, and we will refund any fees prepaid for the period after termination.

19. Disclaimer of warranties

We provide the Service with reasonable skill and care. Subject to that and to rights that mandatory law gives you, the Service is provided "as is" and "as available", and we exclude implied warranties of fitness for a particular purpose, non-infringement and uninterrupted availability.

We do not guarantee any business result, such as traffic, search rankings, sales or conversions.

20. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence (faute lourde) or wilful misconduct (faute dolosive), or any liability that the law does not allow to be limited.

Subject to the paragraph above, our total liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid us in that period or (b) one hundred euros (€100).

We are not liable for indirect loss, including loss of profit, revenue, business opportunity, goodwill, data or anticipated savings; for loss caused by instructions you gave or content you approved; or for loss caused by a third-party provider (section 17) or a force majeure event (section 18).

21. Indemnity

You will indemnify us against any loss, cost or expense (including reasonable legal fees) resulting from your breach of these Terms, your misuse of the Service, or a claim that Your Content infringes a third party's rights. This does not apply to the extent the loss results from our own fault.

22. Termination

You may end your account at any time under section 8, and request the export under section 15.

We may suspend or terminate your account if you materially breach these Terms and do not remedy the breach within 10 days of notice (or immediately for serious misuse under section 11), if the law requires it, or if we discontinue the Service with at least 30 days' notice, in which case we refund fees prepaid for the period after termination.

Sections 5, 12, 13, 14, 15, 19, 20, 21 and 23 survive termination.

23. Governing law and jurisdiction

These Terms are governed by French law. Any dispute that cannot be settled amicably within 30 days falls within the exclusive jurisdiction of the courts within the jurisdiction of the Cour d'appel de Chambéry, France, subject to any mandatory rule to the contrary.

24. Changes, language and records

We may update these Terms. For material changes we notify registered users by email at least 30 days before they take effect and ask you to accept the new version in your dashboard. If you do not accept, you may cancel before the effective date and the previous version continues to apply until your current billing period ends.

These Terms are available in French and English. If they differ, the French version prevails.

Each version is dated and archived. Your acceptance (version, date and time, account) is stored for as long as your account exists and for 10 years afterwards.

25. Contact and general provisions

Formal notices: legal@postagency.ai. Billing: billing@postagency.ai. Everything else: hello@postagency.ai.

If any part of these Terms is unenforceable, the rest remains in force. Not enforcing a term is not a waiver. You may not assign your rights without our written consent; we may assign ours to a successor in a merger, acquisition or reorganisation, provided your rights are preserved. These Terms, the Privacy Policy and any accepted ticket estimate are the entire agreement between us.